WARRANTY TERMS & CONDITIONS

In the unlikely event that your product needs Warranty service, please contact OdiSri. After receiving the service request, OdiSri will decide at its sole discretion, if the product will be collected for examination/repair, will be (partly) replaced, or if the service request will be rejected. It is determined by law that we have the possibility to repair the Warranty product, if possible, and we are not obliged to the replacement of the furniture. The Warranty remains in force for 5 years starting on the date of delivery. Within those 5 years, the Warranty will gradually expire; after 1 year you might be asked for a financial contribution for possible extra costs that have to be made.

WARRANTY TABLE

The Warranty covers 1 year of complete Warranty on new products. This Warranty is non-transferable and includes all provisions as stated in our specified user guidelines. All other provisions than those specified by us, are not Warranty. The Warranty covers repair requests of construction and production faults. 0-1 Years of usage – 0% own contributions 2-5 Years of usage – You might be asked for a financial contribution for replacement and/or repair. Costs will be communicated in advance via your OdiSri Service Representative.

IN GENERAL

The Warranty is valid from the date of delivery to the first owner, or after a maximum of 30 days from delivery of the furniture piece to the OdiSri Service Representative.
2. The Warranty covers repair requests of construction and production faults.
3. The Warranty applies to the piece of furniture. When a piece of furniture changes hands or is resold, this does not affect the application of the Warranty terms and conditions.
4. A number of exclusions apply to these Warranty terms. For this, please see the maintenance instructions for the various product groups below.

EXCLUSIONS & LIMITATIONS

This Warranty does not cover:

Normal and natural wear and tear
Wear and tear of wheels and caps.
Wear and tear caused by improper and excessive use and abuse.
Damage caused by normal and natural wear and tear.
Improper assembly of servicing by unqualified persons
Improper or project-based use of furniture intended for private use.
Exposure of product to undesired heat, moisture, liquids and cleaning products
Discoloration caused by (sun)light.
Damage caused by sharp, hot, or damp objects.
Environmental influences like undesirable levels of dryness, humidity, light and temperature.
Vandalism, theft, abuse and damage caused by impacts or accidents.
Damage and stains caused by pets, heat sources, and mold caused by moisture (mildew)
Stains caused by bodily fluids, body and hair care products.
Discoloration caused by medicine use (chemical reaction)
Any changes caused by products containing acids or alcohol, as well as solvents.
Unauthorized attempts to clean, repair or modify product.
Spots and rings caused by unremoved water, moisture and condensation.
Specific characteristics of product and material that are not covered by the Warranty.
Poor maintenance

WARRANTY CLAIM

In the event of a Warranty claim, the Warranty applies only to the product or product part, which is subject to complaint, and not to the entire delivery. A detailed description of the problem and an overview photo as well as a detailed photos are required for evaluation (overview photo taken from 2-3 m. distance, detailed photo taken from 0,7 m. distance). Complaints should be addressed to the original retailer from where you purchased your OdiSri product(s) and will only be considered after the presentation of the original purchase agreement. Please always contact your OdiSri Service Representative first!

DELIVERY

Please make sure that product delivery can take place without any problems. Building related obstacles like entrances, doors, widths of hallways and staircases, elevators, etc., may not impede damage-free delivery. It must be made possible to comply with applicable legal rules concerning maximum weight limits and safety. The Warranty does not cover 5 years of new condition. We are not liable for possible damage as a result of transporting or installing the furniture yourself, nor for damage caused by incorrect operation and/or self-adjustments or adaptations to the furniture.

BUYER’S OBLIGATION

In the event of missing parts or a damaged product, please contact your OdiSri Service Representative immediately. We strongly advise you to never carry out repairs yourself, as this will invalidate the Warranty.

DAMAGES DUE TO OTHER PRODUCTS

Damages due to other products, like cleaning sprays, impregnation agents and maintenance products other than prescribed by manufacturer specifically for your product, denim stains and other stains caused by non-colorfast materials, damage caused by hook and loop fastener, zippers and other sharp clothing attachments, and damage caused by sticky or sweet substances, acids, plasticizers and bleach, are all excluded from the Warranty.

SHOWROOM PRODUCTS

Due to frequent reconstruction and demonstration, Showroom products don’t meet the new-state condition and all new-state characteristics of a product and are therefore not covered under this Warranty. The legal Warranty term of 1 year on production faults remains applicable. Moreover, all traces of usage and/or malfunctioning mechanisms need to be documented before purchase. If necessary, reorders and changes will only be Warranty as long as the model concerned is in production. Extra services, concerning planning and assembly, are not included in the Warranty.

IMPORTANT INFORMATION

LEGS, CAPS AND FELTS

While purchasing your furniture, please make sure that legs, caps or wheels are suitable for the floor surface where the furniture is to be positioned. This, to protect your floor. Please inform the store representative about the floor surface where your furniture is to be placed. This may prevent caps and wheels to leave signs of use on your floor. OdiSri cannot be held responsible for any damage caused by caps or wheels. Note: after cleaning the floor, don’t leave moisture in the area of your furniture.

ODOR

New products spread a specific odor. Depending on the material and composition of the furniture, it can take several weeks or months before such odor disappears. Climate and use of the product will also affect the retainment of odor. Natural products, like leather and wood, will always keep their specific odors.

LIGHT

Any material will change unavoidably when exposed to (sun)light. Therefore, protect your valuable (new) furniture from direct (sun)light and extreme light sources. Strong light, and especially sunlight, will change material surfaces and can cause fading to the parts that are directly exposed to the light source within a few weeks. Depending on the material, your furniture will show dark or light discoloration. Although this cannot be entirely prevented, closing (roller) blinds will protect your furniture against direct and strong sunlight.

DRY AIR IS HARMFUL TO PEOPLE AND WILL DAMAGE MATERIALS

Air that is too moist, as well as air that is too dry due to excessive heating, will damage your furniture. Do not place your furniture near heaters, radiators or other sources of heat, and avoid temperatures above 23°C. We recommend an air humidifier for rooms with central heating. Climate control is especially important for wooden furniture: it is recommended to place thermometers and moisture meters in these rooms.

THE USE OF UNIQUE, NATURAL MATERIALS

Furniture that is (partly) made of natural products, is always unique. Because of natural characteristics of leather and wood, we can never Warranty absolute similarity in color and/or structure between different furniture pieces.

MAINTENANCE

It is highly recommended to maintain your furniture on a regular basis. As a user it is important to keep your furniture in good condition. For this reason, we advise you to read the maintenance instructions in this guide carefully.

CHAIRS AND BENCHES

LOAD/WEIGHT

A weight restriction of 120 kg per seating space applies to all of our sitting furniture. Our chairs, especially the cantilever chairs, are not suitable to “plop down on” (short, extreme overload). For extra tall or heavy people, we recommend customizing the furniture in width and/or height, as overloading your furniture will cause premature wear and damage.

ELECTROSTATIC CHARGE

Furniture fabrics and other primarily synthetic materials have a natural conductivity and can only absorb a limited amount of moisture. The electrostatic charge is normally caused by dry air, especially in the winter and in combination with synthetic materials like carpet, curtains, fabric upholstery, cushions, blankets, etc. In such cases, it is important to optimize your indoor climate. You can raise the air humidity using a sprayer with distilled water to somewhat moisten your upholstery. Or you can wipe your upholstery with a damp cloth. Moistening your carpet thoroughly with distilled water does wonders as well. The guidelines of your carpet OdiSri Service Representative are leading in this.

PRODUCT SPECIFIC AND MATERIAL SPECIFIC CHARACTERISTICS

Regardless of material, construction, production and price, the qualitative evaluation of your furniture includes 3 important product characteristics that will lead to natural modification of your furniture by normal use. These characteristics cannot be prevented and are therefore not covered by the Warranty.
• Material specific characteristics: for example, natural characteristics of leather or wood
• Model specific characteristics: for example, originating from the shape of the model
• User specific characteristics: for example, the appearance of a favorite spot on your seating furniture

DISCOLOURATION, NON-COLOURFAST FABRICS l COLOUR MIXING

In the course of time, light fabric and leather colors will show discoloration, caused by contact with other, non-colorfast, materials. For example, dark pants or jeans will give off color on the light upholstery of the furniture. This is not caused by the quality of the upholstery fabric or leather, but is caused by material characteristics of other, non-colorfast types of fabric. Light upholstery (fabric or leather) in combination with dark or intense colors, like dark red, dark blue, black, etc., can cause color mixing. This is also a well-known phenomenon in the clothing industry. Suede leather or microfibers can cause slight rub traces. To avoid this, carefully vacuum the upholstery at an early stage or wipe it with a damp cloth (textiles must be washed). Leather and fabrics which do not form part of the OdiSri standard collection, are not covered by our Warranty. Contact the respective supplier for the Warranty conditions applicable.

WEIGHT SEPARATE PARTS

Armrests, parts with a function and/or supporting parts for feet support a maximum weight of 20-35 kilo. In any case, these parts are not suitable to support a total body weight.

COLOUR DEVIATION

It is possible that you may note slight differences in shades of color between your new furniture and the color sample showed before purchase, or furniture you already own. In particular, this applies to natural fibers and leather. We cannot Warranty absolute color uniformity between different furniture pieces. We advise you to enclose the original color sample, when reordering furniture. If this is not available, you can first request a production sample for approval.

LOOSE l VERY LOOSE UPHOLSTERY

Loose upholstery (when the upholstery is a very loose cover, in contrast to furniture with fabric/leather that is tightly upholstered on the foam), can be recognized by its suppleness. The fabric/leather is softer, and the upholstery is not smooth, so that you are sitting “in the furniture” instead of “on the furniture”. A visually wavelike surface structure on seating, backrest and armrests are not a sign of quality loss, instead, with some models this is necessary to offer an optimal seating comfort. To smoothen the surfaces after use, depending on the model, the seating and back cushions can be smoothed down from the inside out, shake out or plumped up.

PILLING

Over time, on some fabrics, especially on smooth and blended textiles, small balls will appear. This phenomenon is well known with, for example, woolen sweaters. These are loose fibers of used threads, mostly mixed with fibers from cloths. These bobbles, called pills in the industry, often appear in a short space of time. They can be removed with a special device, some sort of electric shaver, without damaging the textile. Pilling and removing pills do not affect the durability of the furniture fabric.

RUB FASTNESS

Rub fastness is the resistance of furniture fabric dye to color changing or running, when rubbing on other dry or humid types of textiles. In general, light furniture fabrics have a higher resistance than dark ones. Especially with intensive colors, microfiber fabrics might show loose fibers that hold onto the fabrics of clothes. At first, this looks like discoloration, but in reality, this ‘fabric rub’ will disappear when washing it. To clean the furniture fabric, use only distilled water with neutral soap, and gently rub in with a white, clean, soft cloth. Always work on big surfaces, preferably from one seam to another without using too much pressure. Never treat only the stain. Please, be extra careful along the edges. Do not use microfiber cloths or steam cleaners. Attention: always check the product instructions of the manufacturer first.

TOLERANCES IN HARDNESS OF SEATING SURFACES

Differences in the hardness of a seating are normal. These natural changes are caused by use and do not affect the quality of the product. The seating comfort within a sofa may differ because construction and form do not always allow to equip each element with the same (spiral) base (e.g. corner elements, footstools, different geometrical forms, last elements, etc.). It is also possible that the effect of a differing seating hardness will appear, even though the cushions are uniform. Polyurethane foam, used for your furniture, is produced CFC-free and can be recycled. This foam has a technical tolerance of approximately 15%. The form of a chair and the presence or absence of armrests may have an effect on the differing hardness of a seating surface as well. A characteristic of polyurethane foam is that the initial hardness will decrease with 15%-20% in the first months. This is why directly after purchase a sofa or chair can feel relatively hard, especially in comparison with our showroom models that already have been used some time. We recommend you change chairs continuously, and to not always sit in the same spot of the sofa, so that all seats will keep a comparable seating comfort. Upholstery fabrics differ in elasticity. This causes the appearing of creases and folds in leather/fabric, as the original hardness of the foam decreases.

CREASES ON EDGES WITH TIGHT UPHOLESTERIES

Certain furniture pieces are upholstered very tightly. Depending on the design, for some models the upholstery needs to be folded on the edges. Depending on the elasticity and thickness of the fabric, this may result in either small or large creases. As these are material and product specific characteristics, these creases are no valid reason for complaints.

CREASE/FOLD FORMATION

Creases and folds can appear in both the backrest and the seating of your furniture. Sometimes creases and folds are already present upon delivery of a product. In other cases, creases and folds appear over time. Creases and folds may appear faster in models where the upholstery is not glued to the frame or shell. Also, the shape of the product can add to the formation of creases: the rounder edges a product has, the more likely it is that creases and folds will appear. This is why creases and folds often appear on the inside of the backrest of chairs. When commissioning your furniture, the hardness of the seating starts to vary unevenly. It can become softer, depending on usage and age of the product. This is a normal process for every filling. To reach an even hardening over the complete surface of a seating, it is important to change the sitting position from time to time. Ignoring this may result in one-sided depressions and folds, more commonly known as a ‘favorite spot’. Guideline: The thinner the used upholstery and the larger the upholstered area, the larger the chances that folds and creases form. This development is support by the fact that fabric and leather under influence of bodily heat, fluids and weight, tend to stretch out more or less, relative to the surrounding material. This unavoidable optical change has no effect on the use, functionality and durability of the product and therefore is no valid reason for complaints. Certain chairs are built up with a wooden shell as their base. Sometimes this shell is visible, however usually it will be upholstered. As with all wooden products, these wooden shells are subject to differences in temperature and humidity. These differences may cause the woodwork to start warping, causing a maximum allowed discrepancy of up to 1,5 cm between the drop in the backrest of individual chairs. Also, the opposite sides of the wooden shell can and may show a discrepancy of up to 1 cm.

CHAIRS AND ARMCHAIRS WITH MAT UPHOLSTERY

Some models are executed in an (optional) mat upholstery. This mat upholstery can cause creases and folds as well as small differences in color, structure, measuring and optical effects in comparison to the rest of the same or other units of the furniture piece. A mat upholstery is not meant to disconnect from the product (this can lead to wearing of the hook and loop bands and is no valid reason for complaints) or wash out separately.

TOLERANCE

Technical tolerances are unavoidable in the furniture production process. If the deviation (tolerance) of color, structure, and measures are within the set international standards, there are no valid reasons for complaints.

LEATHER AND CHARACTERISTICS

Leather upholstery not only stands for longevity, but also for beauty and elegance. Especially with leather, paying attention to quality will pay off, for this will translate into soft, supple and breathable leather. High quality leather is colored in a very special way, so that the color adheres to each and every single fiber and leaves all natural characteristics visible. Please bear in mind that leather is a natural product and does not come from a roll. The animals lived under different circumstances, and therefore no two hides are identical. This means that slight deviations on the same product, between individual pieces, between a new product and products you already own, or between product and showed samples, can and may appear. This causes variations in structure and color, as well as individual natural characteristics, which are inherent to leather material. These material specific characteristics in no way affect quality or durability – they make each furniture piece unique and determine the charm of the leather type. The following minor faults may appear in leather and are proof that the leather is absolutely genuine: manure stains and insect bites, scars, (neck) wrinkles, differences in structure and differences in color. Your furniture upholstery may also show crease or fold formation (over time, this also can and may appear). Fold formation is caused by the natural stretch of the upholstery. This stretch is necessary to prevent too much pressure on the stitches, and thus unnecessary wearing. All these examples are natural leather characteristics and are no valid reason for complaints.

LIGHT PIGMENTED LEATHER

This natural leather has a protective coat and a print, which makes it very user and maintenance friendly. However, the look and touch unmistakably show this is a natural product. This leather is particularly suited for intensive use. We recommend this leather for your (dining room) chairs and/or in a household with small children and pets. The natural characteristics for most part have been covered by its received treatment and are therefore little or no visible. During the use of a product, color fading may appear on points of high tension, for example around edges, roundings or stitches.

NON-PIGMENTED (OPEN) LEATHER

This leather type has a natural character (Note: this includes for example more scars, faults, differences in structure and color). When working this leather, no pigments are added to the surface. As a result, color differences between product and color guide are inevitable and much bigger than with covered leather types. Because 1 hide can have various color shades, there may be difference in color between products (for example, when ordering more chairs) or even on the same furniture piece (for example, between front and back). Open leather is suited for normal to ‘luxury use’. Normal use implies that the leather can also be used for dining room chairs, however in situations with pets or small children we do not recommend this. Please note that leather furniture should not be exposed to direct light (sunlight, UV light, etc.) to avoid discoloration. During the use of a product, color fading may appear on points of high tension, for example around edges, roundings or stitches.

CAPS AND WHEELS

Wearing of broken caps are not covered by the Warranty, regardless of the period of use. Caps or wheels may leave marks on your floor. OdiSri will not accept responsibility for any damage to floors caused through caps or wheels.

TABLES

MEASURING, SETTING UP AND ALIGNMENT

When buying furniture, measuring during the planning process and alignment during the delivery process is very important. Since floors, walls, and ceilings aren’t straight, during the installation and assembly of the furniture, surface imperfections can be expected.

AIR HUMIDITY

Wood reacts strongly to environmental factors like cold/warmth, and air humidity. Especially the winter is a hard time for your wooden furniture. The wood will probably warp and/or will show small cracks. This is a natural characteristic of real wood and therefore no valid reason for complaints. The quality of your solid wooden furniture is best preserved in a relative air humidity of 45-60%. You can measure the air humidity with a hygrometer. Please note that especially in newly built houses the atmosphere is extremely dry due to very good insulation. In this situation, it is absolutely necessary that you pay extra attention to the air humidity. To ensure an indoor climate with an optimal air humidity level, we advise you to place an air humidifier. An air humidifier contributes to the preservation of your wooden furniture and helps (to a certain extent) to prevent the wood from drying out or cracking. Additionally, the device will contribute to a healthier living environment, reducing dehydrated skin, burning eyes, or irritation of airways. In the beginning, newly built houses are often damp. If this is the case, place your furniture at a distance of at least 10 cm from your walls, to ensure a good air circulation. It is also recommended to ventilate rooms on a regular basis.

SPARE PARTS AND WEAR PARTS

Using replacement parts of other manufacturers, may be dangerous. Only original parts or parts that have been approved by the manufacturer, are allowed.

GENERAL MAINTENANCE TIPS

To keep your furniture in good condition for a long time, it should be regularly maintained. For this surface maintenance little effort is required. It is sufficient to dust off the wood on a regular basis with a soft, dry cloth or a moist chamois leather cloth (shammy) in the direction of the wood grain. Use clean cotton cloths and do not use microfiber cloths or pencil eraser, which may contain fine particles and cause scratches on the surface. All used cloths must be thoroughly cleaned and rinsed with water. Never use a steam cleaner. You can also add a little bit of dish soap to the water. But watch out for dish soap with added bleach (such as lemon extract). Never use cleaning agents, detergents, or abrasives.

COLOUR AND STRUCTURE DIFFERENCES

Please realize that wood is a natural product. No two trees are alike. For this reason, there may be structural differences or differences in color in comparison to the wood sample used in stores. For this reason, every piece of furniture has its own unique wood image. This gives your OdiSri furniture an exclusive look and feel. When opting for a OdiSri product in varnished wood, keep in mind the color of your product can differ somewhat from the original sample. This because every lot of wood is unique and therefore reacts differently to the varnish. Also specific model-dependent production techniques such as framed or paneled fronts, vertical and horizontal veneer direction, slip matched veneer for optical demarcation, veneer and solid wood combinations, top- and plinth joints, “thick edges” or the adhesion of the parquet for shape retention, lead, independent of the type of wood, position and light angle, to lighter and darker color and structure accents. These natural color differences are part of the product’s natural resources and an essential and differentiating characteristic of authenticity. Direct (sun) light will cause the wood to take on its definitive color. This process will, depending on exposure to sun/day light, take some time (six months to one year). Strong light and specifically direct sunlight will cause the material surface to change and can bleach parts of your furniture that are exposed to it within weeks. Depending on the material, your furniture can change to either a lighter or darker shade. This cannot be wholly prevented, however keeping blinds and curtains shut significantly reduces the influence of direct sunlight. On the other hand, light also causes the initial color differences to diminish in time. Do not place hot objects directly on the wood, this causes rings that cannot be removed afterwards.

CHARACTERISTICS PREMIUM QUALITY

Natural wood characteristics, such as knots and other natural blemishes, medullary rays (in oak), color and structural differences, black pits and small (filled) knots, can and may in limited amount appear on your product. Open defects and larger knots may be present on the under and insides of the side rails of your furniture piece. These characteristics are no reason for complaints.

CHARACTERISTICS KNOTTED QUALITY

Wood that shows original knots is often called rustic wood. This wood shows the irregular traits of the natural world it comes from: the place where a tree originally branched out or started growth. The knots (also called knobs) and cracks are filled using black stone glue, so that they remain perfectly visible and give your table a modern look and feel. Our rustic quality tabletops can and may contain knots, cracks and small open defects as well as darker colored pitch streaks and differing color patterns in the various sections. OdiSri wood is finished with varnish or oil. Every finishing asks for a specific treatment.

MAINTENANCE ADVICE FOR OILED PRODUCTS

clear | colored

Oil finishing makes the most out of the natural appearance of solid wood. This, however, can make your product more prone to moisture and stains in comparison to a varnished product. Spilled fluids must therefore be removed immediately. Light scratches and stains can be treated with a special sponge. Sanding down lightly in the direction of the wood grain. After that a new layer of oil must be applied. Never use corrosive dissolving products or cleaning agents with an abrasive effect! For daily maintenance do not use cleaning agents. Wipe down with a slightly moistened cloth, afterwards dry off using a dry cloth. Depending on the appearance and use, treat the wood several times a year with the corresponding oil. Use the oil as noted in the user manual. When your newly delivered table appears a bit dry (this can be due to the change of environment and therefore change of air humidity), it is wise to treat it with oil directly.

MAINTENANCE ADVICE FOR VARNISHED | STAINED PRODUCTS