Commercial environments like restaurants can be tough on wooden furniture. With this in mind, we have developed a commercial version that features special reinforcements at the joints, legs, and upholstery fabrics, designed to withstand daily rigorous cleaning and wear. Our residential version is built to be durable and is expected to last for a generation, even when used by a busy family.

Our products come with a warranty that protects you against manufacturing defects for a specified period. It’s important to understand that this warranty does not cover accidental damages or the normal wear and tear that can occur with everyday use. If you encounter any manufacturing issues during the warranty period, we are committed to repairing your product at no cost to you, provided that the necessary raw materials are available. If not, we will use a then available materials. Our decision regarding whether a damage is covered under warranty is final and binding. To ensure a smooth warranty repair process, please follow the steps outlined below.

1. Reach out to our dedicated Service Associate using the contact number provided for inquiries related to the Warranty and Protection Plan.
2. If requested, please send clear images of the damage to assist us in confirming whether it falls under warranty coverage.
3. You can either deliver the product directly to our Service Center or arrange for pickup at your own expense.
4. Once we have your product, we will provide you with a timeline detailing when you can expect it back.
5. Rest assured, we will return your repaired product to you free of charge as soon as it is ready.

The warranty coverage periods vary by category, and they are as follows:
– OdiSri Value: 1 year
– OdiSri Premium: 3 years
– OdiSri Xclusive: 7 years
– Decor: 3 months
– Structural Products: 6 months

Our furniture protection plan is essentially an extended warranty that provides coverage beyond the manufacturer’s warranty. It is sold as an offering of peace of mind by safeguarding your furniture against various damages that include accidental stains, rips, tears, and structural damage. Think of it as insurance for your furniture and all the fine print that comes along with it. Ask your Service Associate for pricing details.

We are delighted to offer refinishing and repair services for our products at the most competitive prices available. For any inquiries regarding repairs, please contact our dedicated Service Associate using the phone number provided. If possible, kindly send clear images of the damage to help us assess the work needed. We can provide you with a preliminary estimate at this stage. You have the option to either deliver the product directly to our Service Center or arrange for pickup at your own expense. Once we receive your product, we will give you a confirmed estimate and a timeline detailing when you can expect it back. Please ensure payment is made before we begin work. Rest assured, we will return your repaired product to you at no additional charge as soon as it is ready.

As part of our ongoing commitment to customer satisfaction, we proudly provide buyback and exchange services exclusively for our own products. This means that while we are dedicated to ensuring you love what you purchase from us, we do not accept items from other brands or companies. Our focus is on maintaining the quality and integrity of our offerings.

We proudly offer a 14-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you can return it within 14 days for a full refund.

Condition of Items

Please ensure that items are returned in their original packaging and are free from any damage, dents or discoloration.

Refund Process

Simply contact our Warranty Coverage team to schedule a return. You will be responsible for shipping the item back to our store. A full refund will be processed to your original payment method within 7 business days.

Exclusions

Please note that personalized or customized items, as well as home decor items, are not eligible for refunds.